Intense Technologies recognized as Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management


Hyderabad- July 6, 2021 -- Intense Technologies, an enterprise software products company with leadership presence in South Asia, and emerging presence across the U.S, LATAM, EMEA and APAC geographies, announced that they have been recognized in the Gartner Market Guide for Customer Communication Management (CCM), published on June 9, 2021.


According to Gartner, “By 2023, over 75% of all customer communication management implementations will be cloud or hybrid solutions”. The report notes that, “The need for change is being driven by the wholesale redesign of CX across digital and non- digital channels. CCM is an important platform for CX, since it bridges both digital and non-digital experiences, which are essential to maintaining multi-experience services. Applications and software engineering leaders should use this Market Guide to inform their choice of CCM applications.”

Intense Technologies’, UniServe™ 360 is a comprehensive customer experience platform, which includes Customer Communication Management capabilities that are implemented across verticals of Telecom, Banking, Insurance and Government.

With highly accelerated changes in the customer service landscape, UniServe™ 360 CCM solution powered by RPA, AI and Low-code helps enterprises transform end-to-end customer journeys, drive enhanced customer engagement and scale up customer communications rapidly. The centralized CCM solution provides greater agility and delivers Omni-channel customer experience.

UniserveTM 360’s leadership position in South Asian market demonstrates the solution’s robustness and transaction processing capabilities.

On the occasion, Mr. C.K. Shastri, MD, Intense Technologies Ltd. said,

“We are extremely happy to be recognized as a Representative Vendor for CCM in Gartner Market Guide for Customer Communication Management. Gartner is a leading authority on information technology research, and I believe companies rely on Gartner reputation in their decision-making process.

The future is bright and exciting as we continue to innovate and invest in technology, low-code capabilities, amplified with digital workflows, AI, BPM, and Robotic Process Automation (RPA). The CCM portfolio builds strong interactive capabilities that help deliver personalized communications across the entire customer lifecycle.”

Gartner, ‘Market Guide for Customer Communication Management’, Tim Nelms, Gene Phifer, June 09, 2021

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Intense

Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of customer-centric business processes resulting in improved revenues, greater customer centricity and reduced operational expenses. We serve customers across 4 continents, with a 70% market share in Telecom in South Asia. Today, we process 25 billion USD worth of client revenue data and have a 500 million subscriber base across our engagements. Intense Technologies has sales offices in Singapore, UAE, USA and UK.

Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN

For further information, please contact:

Anisha M,
Intense Technologies Ltd.
Phone: 040 4455 8578